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Frequently Asked Questions
How much does the service cost?
Fenestratio charges based on annual sales. For manufacturers, it's CAD$300/USD$240 per month up to $1 million annual sales, and CAD$100/USD$80 per million dollars of annual sales after the first. For retailers, the base price is CAD$200/USD$160. To Illustrate:
Annual Revenue  Monthly Fee CAD  Monthly Fee USD
* Note we calculate sales for a given year using the order date.
What is the initial cost?
We do not have a startup cost, but we do require two month's usage fees paid at the beginning of implementation as a deposit. For your first two months of usage you will receive zero balance invoices. Your third invoice will be reduced by an amount prorated to the day of the first month on which your deposit is received.
Are we too small/too big to use the software?
We target manufacturers and retailers with between $250k and $20M in annual revenue. There's no inherent limit to what Fenestratio can handle - we just believe from speaking to customers and prospects that those are the organizations we fit best with.
What does the price include?
All updates and improvements, telephone and email support, no matter how many devices or users you want to give access to.
Can we try the software?
Yes, click here and Fenestratio will open the sample database for you in a new tab, or click here and Fenestratio will open the sample database for you from a dealer or contractor's perspective in a new tab.
What does it take to get started?
Implementation requires a considerable time commitment from the person leading the project for your company, because together we will work to teach Fenestratio how you price your products. This person or team of people needs to know everything about the company's products, including costs, markups, freight, delivery, component parts etc. The fastest we've had has been about three weeks for manufacturers of a full PVC window line, reselling entry doors and sliding doors.
Can implementation be phased?
Yes, if we consider the loading of your product catalog the largest step to full utilization of Fenestratio, and give that a weight of 10, implementation phases would be:
Step Weight   Notes
Database Setup 1  most time is taken setting company-level options
Catalog Load 10  required for quoting; time depends on company leadership
Order Management 2  optional, deferrable
Purchasing 2  optional, deferrable, parallelizable with order management
Manufacturing 4  optional, deferrable, should follow order management & purchasing
Branch Calendar(s) 2  optional, deferrable, parallelizable from setup
Dealer / Contractor Quoting 2  optional, deferrable, should follow catalog load
How can we accelerate implementation?
We can send a consultant to your location for $500 per day plus travel and expenses. We recommend that you schedule on-site time after we've loaded any product information you might already have in electronic form. Three days of tuning, testing and training ought to get you ready to start quoting right away.
What training is available?
Extensive telephone and email collaboration will almost certainly occur, but we can send someone to your location for training at $500 per day plus travel and expenses.
Can we convert our data?
As part of our seasonal promotion, any data whose upload can be automated can be uploaded at no charge.
How often is the software updated?
The software is constantly monitored and patched, and frequently enhanced.
Where is our data?
Fenestratio runs on computers in a secure hosting facility, is backed up hourly to a failover server, and backed up daily to a geographically removed failover location.
How much are upgrades?
Your monthly fee covers all upgrades and telephone and email support.
How do I submit requests for improvement?
On the top right of every page is a blue @ symbol that you can click on to send feedback from within Fenestratio.
How do I find out about enhancements?
Enhancements are documented on the what's new page at whatsnew.htm, which shows on the bottom of each page as a quicklink with the date the document was last updated.
What happens if we stop using the software?
As long as you have no outstanding usage invoices, we'll send your customer/vendor/quote/order/purchase data to you in sqlite format, with your pictures in a zip file.